Premier Educational Supplies’ product guarantee relates to the quality, durability and relative fitness for purpose during the first 12-months after delivery.
Any products returned will be assessed by our Quality Assurance department before any compensation is given.
Where an item is faulty, we reserve the right to repair or replace.
If this is not possible, a credit will be issued.
Non Faulty Goods
Goods deemed no longer required due to ordering error, surplus to requirements may be considered for return providing prior authorisation is obtained and goods are returned in a re-saleable condition, in the original packaging and within the first calendar month following dispatch.
We will not accept returned goods without prior authorisation or in a non-saleable condition – in such cases goods must be paid for in full by the customer.
Products must be in a re-saleable condition to be accepted for return, and our team must be notified before we accept any return
Arrange Your Return
Contact our Customer Service team on +44 208 867 0101 or email firstname.lastname@example.org to arrange your return.
Send Your Item Back
An email will be sent to confirm receipt of your items, and a credit note will be supplied if required.